Reference

hitam slot Privacy Policy for your account data

hitam slot Privacy Policy sets out what we collect, why we use it and how you can ask about your account records.

Account clarityWallet referencesPolicy requestsLocal-law access
hitam slot hitam slot Privacy Policy for your account data
REQUEST A RESPONSE

Reach us about a Privacy Policy request

A clear support path helps you ask about collection, retention or correction without searching through the lobby.

Account support route Open support from your signed-in account and select the Privacy Policy subject.
Wallet status path For DANA, OVO, GoPay or QRIS questions, attach the payment receipt reference and time…
Policy request form Ask for a copy, correction or deletion assessment through the policy contact form linked…
SIX DATA CONTROLS

Six controls behind our data practice

We keep this Privacy Policy practical by tying each data action to an account step you can recognise.

Account records

We handle details you provide for account creation, including your phone verification status.

Session cookies

Cookies can keep your sign-in session, language choice and page settings consistent.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt may carry a reference, amount and status.

Account security

Phone verification is used before account access and during selected account checks.

Retention choices

We keep records while they serve account, security or support purposes, then assess removal or anonymisation.

Change requests

You can ask us to correct account details, explain a data use or assess deletion through the policy contact route.

Privacy Policy answers for Indonesian accounts

These Privacy Policy answers cover the account and wallet questions you may have before opening access. We keep the wording tied to real steps, from phone verification and browser cookies to a QRIS receipt or a request made through support.

It covers account details, phone verification, device and browser activity, cookies, lobby activity linked to your account, payment references and support requests made through our account areas.

Phone verification helps us confirm account ownership before access or a data request. It also gives support a reliable account match when you ask about a DANA, QRIS or sign-in record.

No. We may handle a payment reference, status and related account details for reconciliation, but you should not send a DANA, OVO, GoPay or QRIS PIN to support.

Cookies can keep your session and page preferences available between visits. You can clear or restrict them in your browser settings, though account access may require another sign-in afterward.

Yes. Use the policy contact form in the account support area, describe the records or correction you need, and complete phone verification if we need to confirm ownership.

Retention varies by the purpose of the record. Account, security and support data is assessed for removal when no longer needed, while transaction records may remain for legal or dispute reasons.

Access depends on local law. If local rules permit your access, the policy contact route remains available for questions about account records, browser sessions, wallet references or eligibility-related data handling.