Reference

hitam slot Terms & Conditions

hitam slot Terms & Conditions set out how you open, use and close your account, including wallet checks through DANA and QRIS.

Clear account stepsWallet name matchingLocal law appliesPolicy access anytime
hitam slot hitam slot Terms & Conditions
POLICY HELP DESK

Get Help With Terms Questions

A clear support path helps when a Terms & Conditions question affects your account or payment status.

Live chat Use live chat from the account area between 09:00 and 23:00 Jakarta time.
Email request Email us with your registered address, transaction reference and a short description of the…
Payment status For DANA, OVO, GoPay, QRIS or bank transfer questions, include the receipt time and…
DATA AND SECURITY

How We Apply These Account Rules

The Terms & Conditions work alongside practical account controls rather than replacing them.

Data handling

We use your name, contact details, account activity and payment references for account administration, verification, support and policy enforcement.

Cookie choices

Cookies and similar device storage help keep your session active and remember selected settings.

Account security

Keep your password and phone verification code private, and sign out on shared devices.

Retention period

We retain account, payment and support records for the period needed to operate the agreement, resolve disputes and meet applicable…

Policy changes

When Terms & Conditions change, we place the current version on this policy page and may ask you to accept…

Correction requests

To request a correction, contact us from your registered email and name the exact account field or policy record.

Terms & Conditions Questions Answered

These Terms & Conditions answers cover the account questions we receive most often before access begins. Read them with the full policy, especially if you are checking payment ownership, device changes, data requests or the local eligibility rule. If a case is personal, contact support from your registered account so we can check the right record.

They cover account creation, phone verification, sign-in, wallet and bank payment ownership, use of available sections, withdrawals, security checks, policy changes, suspension and account closure.

Access depends on local law. Check the current Terms & Conditions before opening an account, and do not continue if the service or a particular section is unavailable where you are located.

The matching rule helps us confirm that a payment route belongs to the account holder. If your DANA, OVO, GoPay, QRIS or bank details differ, support may request another verification step.

A new device can trigger phone verification or an account security check. Sign in through the mobile browser, follow the requested account step and contact support if access remains paused.

Send a request from your registered email or live chat, name the clause or account detail concerned, and explain the correction sought. We assess the request under the current policy and applicable law.

We keep account, payment and support records for the period needed for service administration, dispute handling and legal duties. Ask support for a retention explanation tied to your account record.

Yes, closure can follow your request, inaccurate details, payment ownership concerns, security issues or a legal restriction. We apply the stated process and, where local law permits, explain the next contact route.